The manufacturer's warranty obligations for Ugears products are fulfilled by the manufacturer himself. Defective spare parts can be ordered at the address below by filling out a short form:
https://ugearsmodels.com/request-for-additional-parts.html
Delivery of spare parts may take some time as they come from abroad. We are also actively working to ensure that spare parts are available from Slovakia as soon as possible, so that you do not have to wait long and continue building comfortably as soon as possible.
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