The operator of the e-shop woodlogic.sk is WINTRADE INTERNATIONAL s. r. o., registered office: Mickiewiczova 16, 811 07 Bratislava, Slovak Republic, ID No.: 47 795 981, VAT No.: 2024106469, Commercial Register of the District Court Bratislava I, Section: Sro, Insert No. 99095/B
Telephone number: +421 905 336 051
E-mail address: [email protected]
The Seller is WINTRADE INTERNATIONAL s. r. o., registered office: Mickiewiczova 16, 811 07 Bratislava, Slovak Republic, ID No.: 47 795 981, VAT No.: 2024106469, Commercial Register of the District Court Bratislava I, Section: Sro, Insert No. 99095/B
Telephone number: +421 905 336 051
E-mail address: [email protected]
1.1 These terms and conditions apply to purchases in the Seller's online shop operated at the internet address woodlogic.sk (hereinafter referred to as the "e-shop"), further defining and specifying the rights and obligations of the Seller and the Buyer.
1.2 All contractual relations shall be governed by the laws of the Slovak Republic. If the buyer is a consumer, the relations not regulated by these terms and conditions are governed by Act No. 40/1964 Coll. - Civil Code, Act No. 250/2007 Coll. on Consumer Protection and on Amendments to Act No. 372/1990 Coll. on Offences of the Slovak National Council, as amended (hereinafter referred to as the "Consumer Protection Act"), Act No. 102/2014 Coll. on Consumer Protection, Act No. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded outside the seller's business premises and on amendment and supplementation of certain acts (hereinafter referred to as the "Act on Consumer Protection in the Sale of Goods under a Distance Contract"), Act No. 22/2004 Coll. on electronic commerce and on amendment and supplementation of Act No. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on amendment and supplementation of certain acts, as amended by Act No. 284/2002 Coll. (hereinafter referred to as the "Act on electronic commerce"). If the buyer is not a consumer, relations not regulated by these terms and conditions are governed by Act No. 513/1991 Coll. - Commercial Code. All cited legal regulations shall be understood in the latest version.
1.3 The Seller is WINTRADE INTERNATIONAL s. r. o., registered office: Mickiewiczova 16, 811 07 Bratislava, Slovak Republic, ID No.: 47 795 981, VAT No.: 2024106469, Commercial Register of the District Court Bratislava I, Section: Sro, Insert No. 99095/B.
1.4 The Seller is also:
1.4.1. the operator of the e-commerce system operated through the Seller's website (hereinafter referred to as "e-shop").
1.4.2. the operator of the information system(s) within the meaning of the provisions of 136/2014 Coll. Act on the protection of personal data and on amendment and supplementation of certain acts.
1.5 The Buyer is any natural or legal person who has completed and submitted an order via the Seller's website, received an email notification of receipt of the order and paid the purchase price.
1.6 A consumer is a natural person who is not acting within the scope of his business, employment or profession when concluding and performing a consumer contract. The amendment to Act No. 250/2007 Coll. on Consumer Protection, effective as of 01.05.2014, excluded from the definition of consumer legal persons who purchase products or use services for their personal use or for the use of members of their household. A consumer is not a business customer, i.e. a customer who purchases goods for the company (he or she provides a company ID number, VAT number or VAT number when placing an order). Business customers are also not entitled to return goods without giving a reason or to withdraw from the contract. The relationship between such a customer and the seller is not governed by the Civil Code but by the Commercial Code.
1.7 The legislator has defined a distance contract as a contract between a seller and a consumer agreed and concluded exclusively by means of one or more means of distance communication without the simultaneous physical presence of the seller and the consumer, in particular by means of a website, electronic mail, telephone, fax, mailing list or offer catalogue.
1.8 A contract concluded away from the Seller's business premises is defined as a contract between the Seller and the Consumer: concluded in the simultaneous physical presence of the Seller and the Consumer at a place other than the Seller's business premises, the conclusion of which is proposed to the Seller by the Consumer at a place other than the Seller's business premises. Concluded on the Seller's business premises or by means of remote communication immediately after the Seller has individually and personally addressed the consumer at a place other than the Seller's business premises or concluded during or in connection with a sales event.
1.9. For the purposes of these terms and conditions, a durable medium means a means which enables the consumer or the seller to preserve the information addressed to him in a way which enables its use in the future for a period of time corresponding to the purpose of the information and which enables the unchanged reproduction of the stored information, in particular paper, e-mail, USB key, CD, DVD, memory card, computer hard disk.
1.10. By completing the order form and submitting the order with the obligation to pay, the Buyer also confirms that he/she has read these Terms and Conditions, which form an integral part of each contract and are permanently accessible in the relevant section of the Seller's website.
2.1 An electronic order for Goods made in the form of a completed order form shall constitute a proposal for the conclusion of a contract of sale by the Buyer.
2.2 Acceptance of the order of goods by the Seller, and thus the conclusion of the purchase contract, occurs on the basis of a written confirmation of the conclusion of the purchase contract, within the meaning of the Consumer Protection in Distance Selling Act No. 102/2014 (specifically § 6): the Seller is obliged to provide the Consumer with a confirmation of the conclusion of the contract on a durable medium immediately after the conclusion of the distance contract, at the latest together with the delivery of the goods.
2.3 In the case of an order via the order form "order", the buyer is obliged, in the order by the method chosen, to choose the form of payment of the purchase price otherwise the purchase contract will not be concluded. The Seller hereby also informs the Buyer and the Buyer acknowledges and agrees that the order includes the obligation to pay the price.
2.4 In the case of an email order, the Buyer is obliged to pay the purchase price on the basis of the purchase order or invoice issued and delivered by the Seller to the Buyer (also electronically). Once the payment has been credited to the Seller's account, the Seller shall inform the Buyer that the goods will be dispatched to the address provided by the Buyer. If payment in cash on delivery is agreed: the Seller shall send the ordered goods to the Buyer together with the invoice. The buyer is obliged to take delivery of the ordered goods and pay the purchase price.
2.5 The contract is concluded for a definite period of time and expires upon fulfilment of the obligations of the Seller and the Buyer.
2.6 A distance contract is a consumer contract concluded between a business entity and a consumer, whereby the consumer has the opportunity to familiarize himself with the content of the contract, but has no opportunity to influence its content.
2.7 If the buyer is a consumer, if the seller fails to perform the purchase contract because he cannot deliver the ordered goods, he is obliged to inform the consumer immediately and to refund the price paid for the goods within 15 (in words: fifteen) days, unless the seller and the consumer agree on a substitute performance.
2.8 The Buyer is entitled to cancel an electronic order without giving any reason within 24 (in words: twenty-four) hours from its sending - creation. The order can be cancelled exclusively in writing (by e-mail). In case of cancellation of the order, the buyer is not charged any fees related to the cancellation of his order.
3.1 The price of products or services ordered through the e-commerce (hereinafter referred to as the "Purchase Price") is always generated specifically for each individual customer. If payment in cash on delivery is agreed: the Seller shall send the ordered goods to the Buyer together with an invoice.
3.2 The Seller does not guarantee the temporal validity of purchase prices in the event of the same order in any period of time. For the avoidance of any doubt, the purchase price generated in the case of a particular order shall not be changed once it has been paid, within the due date.
3.3 The purchase price shall be deemed to have been paid on the date on which the funds are credited to the Seller's account (or, in the case of cash on delivery, on the moment of cash payment or its confirmation by the issue of a receipt).
3.4 The method of payment of the purchase price (form of payment) and the total costs related to the order and delivery of the goods (the method of payment shall be selected by the Buyer in the process of ordering the goods on the website of the shopping portal) is specified in the order form with the total cost calculation.
3.5 In the case of invoice, the number of the generated invoice must be indicated as a variable symbol when paying. An incorrect variable symbol provided by the Buyer when making payment will result in an incorrect settlement of the purchase price and the Buyer bears all risks associated with this.
3.6 After selecting the method of payment of the purchase price, via the order form, the Buyer is obliged to pay the purchase price to the Seller, except for a special agreement between the Seller and the Buyer, which the Seller shall explicitly confirm in writing (or electronically) to the Buyer, after the order has been executed.
3.7 If any of the payment methods contains information about the costs of transferring such payment, the buyer is obliged to bear the costs of transferring this payment, which are indicated for the given payment in the user environment of the e-shop.
3.8 The amount of the purchase price of the goods, including any additional charges (e.g. related to the form of payment and the form of delivery of the goods), are indicated in the order form before the order is placed. However, the Seller shall be entitled to consider each order individually and unilaterally, at its sole discretion, to determine internally an order for which the Buyer, in addition to the purchase price for the Goods, no longer pays any additional costs in connection with the method of payment, the amount of the order and the delivery itself, without the need to indicate a change in these Terms and Conditions by the Seller. The concluded purchase contract shall not be affected by this change.
3.9 Upon request, the Seller shall send the tax document - invoice in electronic form to the Buyer's email address entered in the e-shop user environment during the order.
3.10. Buyer's fees for making payment of the purchase price and shipping costs shall be governed by the agreement between the Buyer and the Buyer's bank. The Seller shall not be liable for the amount of such or similar charges.
3.11. The Seller may create an opportunity (possible form) on the Website through which the Buyer may obtain a discount on the total purchased goods. The Seller is entitled to unilaterally, without the need to specify a change in these Terms and Conditions, change and modify the origination, termination and conditions of the possible way (form) of obtaining such discount. The conclusion of the contract of sale shall not be affected by such change.
4.1 The Goods shall be delivered to the Buyer through the transport partner chosen by the Buyer in the context of his order. The goods shall be delivered to the Buyer within 5 (in words: five) working days from the payment of the purchase price at the latest (the fulfilment of this obligation is subject to the availability of the goods in stock). In the case of a multi-item order, individual items may be shipped from different locations. If required by the nature of the goods or if such an obligation is expressly stipulated by the relevant mandatory legal norm to which the legal relationship between the Seller and the Buyer is subject, the Seller is obliged to provide the Buyer with such documentation, information and documents relating to the goods delivered as part of the delivery as are necessary for the acceptance and use of the goods. The documentation shall be supplied in the Slovak language, unless otherwise specified in the aforementioned legal regulation.
4.2 If the Buyer does not object to the non-delivery of the Goods and the documents supplied with them within 2 (in words: two) working days of delivery of the Goods, it shall be presumed on the basis of the confirmed delivery and shipping notes that the Goods have been duly delivered to the Buyer, unless proven otherwise.
4.3 According to the Act on Consumer Protection in Doorstep and Mail Order Sales, which also applies to the purchase of goods and services via the Internet, unless the Seller and the Consumer (Buyer) agree otherwise, the Seller is obliged to fulfil the Consumer's order within 30 (in words: thirty) days of its receipt. If the Seller fails to fulfil the contract because the ordered goods cannot be delivered or the service cannot be provided, the Seller is obliged to inform the Consumer immediately and to refund the price paid for the goods or the advance payment within 15 (in words: fifteen) days, unless the Seller and the Consumer agree on an alternative performance. The place of delivery of the ordered goods or services shall be the address specified by the buyer in the order.
4.4 The Seller shall immediately inform the Buyer of the impossibility of delivery of the goods as well as in cases of force majeure or reasons for which the Seller or the carrier/deliverer/courier is not responsible. In this case, the Seller shall offer or provide the Consumer with an alternative performance and shall proceed according to the terms and conditions and the law.
4.5 The Seller shall deliver the Goods to the Buyer at the address given by the Buyer when placing the order and only to the person named as the Buyer. Delivery or delivery of the Goods to a person other than the Buyer shall not be possible without the specific prior written consent of the Seller and the documents required by the Seller. For this reason, it is essential that the Buyer correctly states his/her identification details when ordering the Goods and the details for delivery of the Goods. The person delivering the goods shall be entitled to ascertain and verify with the person collecting the goods, by appropriate means, whether that person is the Buyer and is entitled to take delivery of the goods. If the circumstances so require, the seller and the buyer may agree on an extension of the delivery period or on a substitute performance of the same quality and price. In the event of a special request, the delivery period shall be extended by additional working days, which shall be communicated to the Buyer electronically.
4.6 Delivery of the goods shall be made by the Seller through third parties (transport, courier and mail order companies).
4.7 Delivery of the Goods shall be effected by handing them over to the first carrier for carriage for the benefit of the Buyer.
4.8 Before dispatching the goods, the Seller shall pack and mark them at his own expense in the manner agreed in the contract of sale, or in the usual manner corresponding to the agreed method of delivery and use.
4.9 The Seller's transport costs are not included in the purchase price of the goods. These will be quantified in the order form and in the invoice generated or in the quotation sent by email and the Buyer agrees to pay them together with the purchase price. The Seller shall be entitled to unilaterally and at its own discretion internally determine the value or nature of the order, where the Buyer no longer pays the freight price. The fact of payment or non-payment of the freight price by the Buyer shall be displayed in the order or on the e-shop website. The Seller is entitled to unilaterally change and modify the value or nature of an order (concluded contract) for which the Buyer does not pay the freight price without having to specify the change in these Terms and Conditions. The concluded purchase contracts are not affected by this change.
5.1 The seller, forwarding, transport or courier company or delivery service is entitled to notify the buyer of the delivery of the goods by e-mail, text message or other appropriate form (e.g. by telephone). The Buyer also agrees that the Seller shall provide the Buyer's details to the forwarding, shipping or courier company.
5.2 Upon receipt of the goods, the Buyer is obliged to prove his/her identity to the carrier by means of valid identity documents (ID card or passport). These documents must show the identity of the buyer and the authorisation to take delivery of the goods. Otherwise, the goods may not be handed over by the seller/carrier.
5.3 If the Buyer does not take delivery of the Goods, the Seller shall store the Goods at its premises or at the address of its registered office and invite the Buyer to collect them. If the Buyer fails to collect the product even within 30 (in words: thirty) working days from the date of delivery of the written invitation, the contractual relationship established by the Purchase Contract between the Seller and the Buyer shall be terminated upon expiry of the period for additional collection of the goods.
5.4 Title to the goods constituting the delivery shall pass to the Buyer upon the Buyer's acceptance of the goods at the place of delivery designated by the Buyer (i.e. as agreed in the Purchase Contract pursuant to the Buyer's order), irrespective of whether the Buyer accepts the product in person or through an authorised/delegated person.
5.5 The risk of damage to the goods constituting the delivery shall pass to the Purchaser simultaneously with the acquisition of ownership. In the case referred to in paragraph 5.3 of this Article, the risk of damage to the goods and liability for damage to the goods shall pass to the Buyer on the date on which the Buyer fails to take delivery of the goods at the first attempted delivery.
5.6 Upon receipt of the goods, the Buyer is obliged to check the integrity of the packaging and the completeness of the delivery, in particular the number of transport packages (parcels/shipments). In the event of any apparent defects found in connection with the shipment and the goods, the Buyer is obliged to notify the Seller immediately, no later than within 12 (in words: twelve) hours, electronically or by telephone. The Buyer is obliged to mark on the transport document all obvious damages to the consignment and any damage to the packaging. If any other damage to the packaging of the package or shipment is detected, the Buyer is obliged not to accept the shipment from the carrier/deliverer.
5.7 By signing the acceptance report, the buyer confirms that the consignment has been received intact. If the Buyer does not object to the non-delivery of the goods and the non-delivery of the documents delivered with the goods within 24 (in words: twenty-four) hours of the delivery of the goods, it shall be presumed, on the basis of the confirmed delivery and shipping notes, that the goods have been duly delivered to the Buyer, unless the contrary is proven by evidence.
6.1 Only the consumer has the right to withdraw from the contract under the law. A consumer is a natural person who, when concluding and performing a consumer contract, is not acting within the scope of his or her business, occupation or profession.
6.2 The statutory right to return goods without giving a reason only arises when the consumer (buyer) has purchased the goods through:
6.2.1. a distance contract (a contract between the seller and the consumer agreed and concluded exclusively by one or more means of distance communication without the simultaneous physical presence of the seller and the consumer, in particular by means of a website, electronic mail, telephone, fax, mailing list or offer catalogue)
6.2.2. a contract concluded outside the Seller's business premises (a contract between the Seller and the Consumer concluded in the simultaneous physical presence of the Seller and the Consumer at a place which is not the Seller's business premises; a contract the conclusion of which is proposed to the Seller by the Consumer at a place which is not the Seller's business premises; a contract concluded on the seller's business premises or by means of distance communication immediately after the consumer has been individually and personally approached by the seller at a place other than the seller's business premises or a contract concluded during or in connection with a sales event).
6.3 Information regarding the possibility (right) to withdraw from the contract of sale: the consumer may withdraw from the contract of sale, even without giving any reason, within 14 (word: fourteen) calendar days from the date on which the consumer or a third party designated by the consumer, with the exception of the carrier, takes delivery of the goods, i.e. this period expires after 14 (word: fourteen) days from the date of receipt of the goods. However, if the end of this period falls on a public holiday, the period shall be extended until the next working day. The consumer may also withdraw from the contract, the subject of which is the delivery of the goods, before the withdrawal period has started.
6.4 When exercising the right of withdrawal, the buyer (consumer) shall inform the seller of his decision to withdraw from this contract by an unequivocal statement. The buyer (consumer) may use the withdrawal form if it has been given to him by the seller. A model withdrawal notice form is also available on the Seller's website - HERE, or will be sent to the consumer by email or post if requested.
6.5 The withdrawal period shall be preserved if the consumer sends (sends) a notice of exercise of the right of withdrawal before the withdrawal period expires, i.e. no later than on the 14th (in words: fourteenth) day after the withdrawal period has started, or if the end of this period falls on a public holiday, the period shall be extended to the next working day.
6.6 Upon withdrawal from the Contract, the Seller shall refund to the Consumer all payments made by the Consumer in connection with the conclusion of the Contract, in particular the purchase price, including the cost of delivery of the goods to the Consumer. This does not apply to additional costs if the consumer has chosen a delivery method other than the cheapest normal delivery method offered by the seller. Payments will be refunded without undue delay, no later than 14 (in words: fourteen) days from the date on which the Seller receives the consumer's notice of withdrawal from this contract. Their payment will be made in the same way as the buyer used for payment, unless the buyer has expressly agreed to a different method of payment, without charging any additional fees.
6.7 Payment for the goods purchased will only be made to the Buyer upon delivery of the returned goods back to the Seller's address or upon presentation of proof of return postage, whichever is sooner.
6.8 Upon withdrawal from the contract, the consumer shall only bear the cost of returning the goods to the seller or to the person authorised by the seller to receive the goods.
6.9 The Consumer shall, within 14 (in words: fourteen) days from the date of withdrawal from the Contract at the latest, send back the goods or hand them over to the Seller or the person authorised by the Seller to take over the goods. This does not apply if the seller proposes to collect the goods personally or through a person authorised by the seller. The time limit under the first sentence shall be deemed to have been complied with if the goods have been handed over for carriage on the last day of the time limit at the latest.
6.10. The consumer acknowledges that if gifts are provided with the goods, the gift contract between the seller and the buyer is concluded with the condition that if the consumer's right to withdraw from the contract pursuant to Section 7 of Act No. 102/2014 Coll. is exercised, the gift contract shall cease to have effect and the buyer shall be obliged to return the related gifts provided, etc., together with the returned goods.
6.11. For the withdrawal from the contract by buyers-business entities, the legal conditions regulated in the Commercial Code shall apply.
6.12. The Seller recommends (but does not prohibit) the Buyer to send the returned goods by registered mail and to insure such shipment.
6.13. The Buyer has the right to unpack and test the Goods to determine their characteristics and functionality. If the goods are damaged, broken or non-functional, then the Buyer is already liable for such diminution in the value of the goods.
6.14. The buyer is only liable for any diminution in the value of the goods resulting from handling of the goods which goes beyond the handling necessary to ascertain the characteristics and functionality of the goods.
6.15. If the Buyer withdraws from the contract and delivers to the Seller goods that are used, damaged or incomplete, the Buyer undertakes to pay the Seller the value by which the value of the goods has been reduced within the meaning of Section 457 of the Civil Code in the actual amount and the costs incurred by the Seller in connection with the repair of the goods and their restoration to their original condition calculated according to the price list for (post-)warranty servicing of the goods.
The Buyer is obliged to pay the Seller compensation within the meaning of this clause of the Terms and Conditions up to a maximum of the difference between the purchase price of the goods and the value of the goods at the time of cancellation of the contract of sale.
6.16. Seller's address (for exercising the right of withdrawal): Mickiewiczova 16, 811 07 Bratislava, Slovak Republic
6.17. Seller's e-mail address (for exercising the right of withdrawal): [email protected]
7.1 When processing personal data, the controller (the Seller) shall comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter referred to as "GDPR") and Act No. 18/2018 Coll. on the protection of personal data and on amendments and supplements to certain laws.
8.1 The Buyer has the right to set up a user account by registering.
8.2 The Buyer is obliged to enter the access data before entering the user account.
8.3 The Buyer's identification data entered during registration shall be deemed to be the data entered during the ordering of any goods, which the Buyer shall make after logging into his user account.
8.4 The Buyer shall not provide third parties with access data or any other access to the user account. The Buyer shall take all reasonable measures to keep them confidential. The Buyer shall be fully liable for any unauthorised use of such access data or user account and for any damage caused to the Operator (Seller) or third parties as a result. In the event of loss, theft or other violation of the right to use these passwords, the Purchaser shall notify the Operator without undue delay. The Operator shall provide the Buyer with new access data within a reasonable period of time.
9.1 The Buyer-Consumer - has the right to contact the Seller with a request for redress (by e-mail to [email protected]) if he is not satisfied with the manner in which the Seller has handled his complaint or if he believes that the Seller has violated his rights. If the Seller responds to this request in a negative manner or fails to respond within 30 (in words: thirty) days of sending it, the consumer has the right to submit a proposal for the initiation of an alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as ADR entity) pursuant to Act 391/2015 Coll.
9.2 ADR entities are bodies and authorized legal persons pursuant to §3 of Act 391/2015 Coll. The consumer may submit a proposal in the manner determined pursuant to §12 of Act 391/2015 Coll. The competent entity for alternative dispute resolution of consumer disputes is the Slovak Trade Inspection, www.soi.sk or another person registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk); the consumer has the right to choose to which of the aforementioned alternative dispute resolution entities he/she will turn. The consumer may also lodge a complaint through the RSO's alternative dispute resolution platform, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm.
9.3 Alternative dispute resolution may only be used by a consumer-individual who is not acting within the scope of his/her business, profession or occupation when concluding and performing a consumer contract. Alternative Dispute Resolution only applies to a dispute between a consumer and a seller arising out of or relating to a consumer contract. Alternative Dispute Resolution applies only to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for the initiation of ADR up to a maximum of EUR 5 including VAT.
10.1 The Operator hereby grants the Buyer a non-exclusive licence to use the e-shop in the manner provided for in these Terms and Conditions.
10.2 The Operator has the right to change the e-shop, i.e. its technical design and/or user interface.
10.3 The Operator has the right to limit or interrupt the functionality of the e-shop or access to it for the time necessary for maintenance or repair of the e-shop.
10.4 The Buyer is obliged to comply with the valid and effective legislation of the Slovak Republic and the European Community when using the e-shop. The Buyer is obliged to compensate the Operator, the Seller or third parties in full for any damage caused by the Buyer's breach of this obligation.
10.5 In the event of a breach of these Terms and Conditions or the Purchase Agreement or of valid and effective legislation, the Operator shall have the right to terminate the User Account.
11.1 The Operator declares that the data records in the e-shop, as an electronic system, are reliable and are carried out systematically and are protected against changes.
11.2 As a result of a technical error in the e-shop, the purchase price of goods may be displayed which does not correspond to the usual price for such goods on the market; in such a case, the operator (seller) is not obliged to deliver the goods at the displayed purchase price, it shall contact the buyer and inform him of the actual purchase price of the goods in question, and the buyer shall have the right to decide whether he will accept the goods at the actual purchase price, and if he fails to do so, the purchase contract shall be cancelled from the outset.
11.3 The Buyer acknowledges that the photographs of the Goods in the e-shop may be illustrated or may give a distorting impression due to their conversion into a display in the Buyer's technical means, therefore the Buyer is always obliged to read the full description of the Goods and contact the Operator (Seller) in case of any ambiguity.
11.4 The contact details of the operator for communication with the buyer are listed in the user interface of the e-shop in the Contacts section.
12.1. The supervisory authorities are:
Slovak Trade Inspection Authority, Inspectorate SOI for the Bratislava Region
Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava
tel. 02/58 27 21 21 72, 02/58 27 21 04
Regional Office of Public Health Bratislava
Ružinovská 8, 820 09 Bratislava
Tel. 02/43338 286, +421 917 426 111
12.2 The Consumer has the possibility to turn to the alternative dispute resolution body, which is (albeit only non-bindingly) entitled to consider any disputes between the Consumer as the purchaser of the e-shop and the e-shop operator.
12.3 The Terms and Conditions shall apply to the extent and in the wording in which they appear in the Seller's online shop on the date of the Buyer's order.
12.4 The Seller reserves the right to change the Terms and Conditions without prior notice. The obligation of written notification of a change in the terms and conditions is fulfilled by placing in the e-shop woodlogic.sk
12.5 Detailed information on complaints is regulated in the Complaints Procedure.
12.6 These Terms and Conditions are valid and effective from 01.12.2021.